Terms and Conditions
Registered Office: UK (Covent Garden, 71-75 Shelton Street, London, WC2H 9JQ, UK) and South Africa (1 Blessing Ninela Road, Hillcrest, Kwa-Zulu Natal, 3650, South Africa)
Registration No: 12592873 (UK) and 2019 / 204982 / 07 (South Africa).
Brenna Lou is the trading name of Michael David Trading.
Orders can be placed via the website:
The Buyer shall be responsible to Brenna Lou for ensuring the accuracy of the terms of any order.
When you place an order with us, you are offering to buy the Goods you order.
When we have received your payment, please allow between 2 - 3 weeks for delivery within South Africa.
All prices are shown inclusive of VAT.
Prices are subject to change due to fluctuations in the currency rates and precious metal prices. Accurate prices are shown on the website.
Prices are subject to change without notice.
Payments are required at the time of placing your order. Online payments can be made by via our Stripe platform (International) or through Peach Payments (South Africa) with your debit or credit card.
South African orders are generally delivered by Courier. You will be notified of which Courier Brenna Lou chooses to use and a tracking number will be issued once we have dispatched your order.
UK orders are generally delivered by Royal Mail Tracked/Special Delivery or courier of our choice. Non-UK orders are delivered by any suitable Royal Mail/Courier/FedEx service.
Brenna Lou reserves the right to alter delivery charges. Delivery costs are included in payment upfront.
Whilst every effort is made to ensure next working day delivery, both in the UK and South Africa, from dispatch, this cannot be guaranteed generally and in particular:
(i) For all parts of the Scottish Highlands and Islands
(ii) In the event that the carrier used by Brenna Lou fails to comply with instructions to deliver next working day
(iii) In the event of industrial action by the carrier used by Brenna Lou.
Brenna Lou cannot accept liability for any loss resulting from late delivery or non-delivery of Goods.
Delivery and risk
The Goods are at your risk from the time of dispatch.
Please inspect your Goods promptly when they are received.
Damaged Goods and Returns
Items will only be replaced or credited provided it is clear that there is a manufacturing fault.
Items which have been worn will not be replaced or credited.
Items delivered broken or faulty must be returned to us within 7 days accompanied by full details of the order date and invoice number.
Each item must be returned in its individual box and packaging.
Returns must be suitably packed for transit through Royal Mail machinery and/or private courier within both the UK and South Africa.
Claims can only be made within 7 days of delivery.
The issuing of replacements and credit notes is at Brenna Lou’s discretion.
Should Brenna Lou have made an error, we will endeavour to correct the situation immediately.
If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our reasonable control, we may cancel or suspend any of our obligations to you, without liability.
Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.
WEBSITE TERMS AND CONDITIONS
Welcome to our website. Your continued use of this site confirms your acceptance of these terms.
You may view and print the website only as a buyer or potential buyer from us. All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time. We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
Our agreement will be governed by and construed in accordance with both English and South African law.