Website: www.brennalou.com
Trading Name: Brenna Lou
Legal Entity: Michael David Trading Ltd
Registration Number: 2019 / 204982 / 07
Registered Office:
1 Blessing Ninela Road
Hillcrest, Kwa-Zulu Natal
3650
South Africa
Email: kerry@brennalou.com
These Terms and Conditions govern the use of the Brenna Lou website and the purchase of products from www.brennalou.com.
By using this website or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms, you should not use this website.
This website is provided for customers wishing to learn about or purchase Brenna Lou jewellery.
You agree not to misuse this website, including but not limited to:
attempting to gain unauthorised access to systems
introducing viruses or malicious code
interfering with the operation of the website
Brenna Lou reserves the right to suspend or withdraw access to the website at any time without notice.
Brenna Lou jewellery is handcrafted. As a result, slight variations may occur between products and images displayed on the website.
Variations may include:
gemstone colour and tone
metal finish
minor size differences
These variations are part of the natural character of handcrafted jewellery and do not constitute defects.
Most Brenna Lou jewellery is made to order according to the specifications selected by the customer.
Customers are responsible for ensuring that all selections made at the time of ordering are correct, including:
metal type
gemstone selection
ring size
Because items are custom-made, Brenna Lou cannot accept returns or cancellations based on change of mind or incorrect selections made during the ordering process.
This does not affect your rights under applicable consumer protection laws.
All prices displayed on the website are shown exclusive of VAT unless otherwise stated.
Prices may change from time to time due to fluctuations in precious metal prices or currency exchange rates.
The price applicable to your order will be the price displayed at the time the order is placed.
Full payment is required at the time of placing an order.
Payments may be made using the payment methods available on the website or via bank transfer to Brenna Lou’s designated accounts.
Orders will only be processed once payment has been received.
Brenna Lou jewellery is handcrafted to order.
Estimated production times are:
4-5 weeks for delivery within South Africa
4–5 weeks for international delivery
These timelines are estimates and may vary depending on production demand or material availability.
Orders are delivered using trusted courier services.
Once an order has been dispatched, customers will receive a tracking number.
Delivery times provided by couriers are estimates and Brenna Lou cannot guarantee specific delivery dates.
International customers may be responsible for any import duties, customs charges, or local taxes imposed by their country.
Ownership of the goods transfers to the customer once full payment has been received.
Risk in the goods transfers to the customer upon delivery of the goods.
Customers should inspect their order promptly upon receipt.
If goods are delivered damaged or defective, customers should notify Brenna Lou as soon as reasonably possible after receiving the item.
Customers may be entitled to remedies in accordance with applicable consumer protection laws.
Brenna Lou’s policies regarding product durability, defects, repairs and gemstone care are set out in the Brenna Lou Jewellery Warranty & Care Policy, which forms part of these Terms and Conditions.
Customers are responsible for ensuring the correct ring size is selected when placing an order.
Brenna Lou cannot be held responsible for incorrect sizes provided by the customer.
Resizing services may be available depending on the design and may incur an additional fee.
All content on this website, including:
jewellery designs
photographs
graphics
text
branding
remains the intellectual property of Brenna Lou.
No content may be reproduced, distributed or used without prior written permission.
To the fullest extent permitted by law, Brenna Lou shall not be liable for any indirect or consequential loss arising from the use of this website or the purchase of products.
Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability which cannot be excluded under applicable law.
Brenna Lou shall not be liable for any delay or failure to perform obligations where such delay or failure results from events beyond reasonable control, including but not limited to:
natural disasters
war or terrorism
transport disruptions
strikes or industrial action
supply shortages
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of South Africa.
Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.
Brenna Lou reserves the right to update these Terms and Conditions from time to time.
The latest version will always be available on the website.
Updated 04/03/2026
Every Brenna Lou piece is thoughtfully designed and carefully handcrafted using high-quality materials. Our jewellery is created to celebrate family and to be worn and treasured for many years.
All Brenna Lou jewellery is carefully inspected prior to dispatch to ensure it meets our quality standards.
In accordance with the Consumer Protection Act 68 of 2008, customers are entitled to receive goods that are:
of good quality
free from manufacturing defects
durable for a reasonable period considering the nature of the product and normal use
If a manufacturing defect occurs within six (6) months of purchase, Brenna Lou will arrange for the item to be repaired, replaced or refunded in accordance with the Consumer Protection Act.
Manufacturing defects refer to faults in the craftsmanship or construction of the jewellery piece.
Examples may include:
a ring band breaking under normal wear
a solder joint failing
a gemstone becoming loose due to setting failure shortly after purchase
incorrect sizing supplied by Brenna Lou
If a manufacturing defect occurs within six months of purchase, Brenna Lou will assess the item and determine the appropriate remedy as required by law.
Jewellery is a precious product that naturally shows signs of wear over time. The following are not considered manufacturing defects:
normal scratching or surface wear
natural tarnishing of sterling silver
bending caused by pressure or impact
damage from chemicals, perfumes, lotions, chlorine or cleaning products
gemstone loss caused by impact, pressure or accidental damage
general wear from daily use
While every care is taken to securely set gemstones, fine jewellery can be affected by impact or pressure during everyday activities.
Loss of a gemstone due to accidental impact, pressure, or normal wear is not considered a manufacturing defect.
We recommend removing rings during activities such as:
exercise or gym workouts
gardening
heavy lifting
swimming or exposure to chemicals
Many Brenna Lou rings contain multiple small gemstones. While these stones are carefully set, small gemstone settings are delicate by nature and may be affected by repeated pressure or impact during everyday activities.
Activities that may place additional strain on gemstone settings include:
gym or fitness activities
lifting heavy objects
gardening or outdoor work
contact with hard surfaces or equipment
While Brenna Lou jewellery is designed for everyday enjoyment, repeated impact or pressure may cause gemstones to loosen over time. This type of wear is considered normal lifestyle wear and not a manufacturing defect.
For this reason, we recommend removing rings during activities where they may experience pressure or impact.
To preserve the beauty and longevity of your Brenna Lou jewellery:
Remove jewellery before swimming, bathing, exercising or cleaning
Avoid contact with perfumes, lotions and household chemicals
Store jewellery separately to prevent scratching
Clean sterling silver with a soft polishing cloth to remove natural tarnish
Sterling silver naturally tarnishes over time. This is a normal reaction with air and moisture and is not considered a defect.
Fine jewellery benefits from periodic maintenance.
We recommend that gemstone settings be checked annually to ensure stones remain secure and that the piece continues to be worn safely.
Brenna Lou jewellery is designed to be worn and cherished for many years. If your jewellery requires attention outside of the manufacturing warranty period, we are happy to assist with repairs or restoration services where possible.
Repair services may incur a fee depending on the nature of the work required.
In order to determine the cause of any damage or gemstone loss, Brenna Lou reserves the right to inspect the jewellery piece before confirming whether the issue relates to a manufacturing defect or normal wear.
Please inspect your jewellery upon receipt and notify us promptly if your item arrives damaged or incorrect so that we can assist you as quickly as possible.
Brenna Lou jewellery celebrates family, motherhood and meaningful connection. Our intention is to create pieces that can be worn every day and treasured for generations.
If your jewellery ever requires care or attention, our team will always endeavour to assist wherever possible.
